Company Information:

My Lilo
Owner: Mohamad Abdel Rahman
CVR Number: 44099942
Address: Vigerslev Allé 284, 2500 Valby, Denmark
Phone: +45 27575788
Email: info@my-lilo.dk
Website: https://my-lilo.dk

Payment
You can pay with MobilePay, ApplePay, GooglePay, Visa, Mastercard, and PayPal on the website.
For local pickup, payment is only possible via MobilePay.
Payment will only be charged once the item has been dispatched from our warehouse.
For local pickup, payment is made upon collection of the item.

Delivery
All packages are shipped with GLS within 2–5 business days.
For local pickup, the order will be ready within 2–4 business days.
Pickup address:
Vigerslev Allé 284, 2500 Valby

Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal from the day you receive the item.
For local pickup, the withdrawal period also applies from the collection date.
To use the right of withdrawal, contact us at info@my-lilo.dk and return the item in the same condition as received. Return shipping costs are your responsibility.

Note: The right of withdrawal does not apply to custom-made items (e.g., name posters or other made-to-order products).

Right of Complaint
As a consumer, you have a 24-month right of complaint in accordance with the Danish Sale of Goods Act.
In case of complaint, please contact us at info@my-lilo.dk with your order number and a description of the issue.
If the item is damaged upon receipt, please contact us within 48 hours of receiving it.

Returns
For returns, please send the item to:

My Lilo
Vigerslev Allé 284
2500 Valby

Complaint Access
If you wish to file a complaint about a purchase, please contact us at info@my-lilo.dk.

Prices and Products
All prices on the website are listed in DKK and include VAT.
We reserve the right for typographical errors, price changes, and sold-out items.